SHIPPING POLICY

All Canada orders include FREE standard shipping worldwide (excluding sample swatches). International orders will be required to cover their own shipping costs - prices will vary depending on the country. Please see checkout for more information. 

Your order is shipped from our warehouse located in Airdrie, Alberta (Canada). All Shipments are FOB (Free on Board). While we cannot guarantee or be held responsible for products lost or damaged in transit due to the performance of our carriers, we will assist our customers in any deficiency in third-party shipping services. We encourage customers to opt-in for package insurance at checkout.

RETURN POLICY

If you are returning your order, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

CAN I RETURN OR EXCHANGE AN OPENED SET?

No. Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven't been tampered with. If we find the seals have been tampered with, you will not receive a refund or your opened item back. If you have any questions or concerns, please email our team bookings@mslaystudio.com.

CAN I GET HELP FINDING A BETTER MATCH?

We're happy to help you find a better match. Please email our team at bookings@mslaystudio.com with the following photos:

  • A photo of your hair in natural lighting where we can see it fully with no filters

  • A photo of your hair in comparison to the tester weft (natural lighting) with no filters

HOW DO I KNOW IF THE SHADE IS A GOOD MATCH WITHOUT OPENING THE BOX?

We understand that it can be hard determining your ideal MSlay color match from your computer screen. Good news is that all full sets of MSlay Hair extensions come with a tester weft in the small bag labeled "TESTER" attached to the outside of the sealed bag. You can take out this piece to determine if the color is a good match. Please note that the tester weft is part of the full set, and is required to be shipped back with your order for a refund or exchange. Please do not tamper with the tester weft in any way. This includes dyeing, toning, cutting, curling, straightening, and washing

DISTRIBUTOR INQUIRIES

If you are a stylist or you own a professional beauty business where you feel MSlay Extensions would be a wonderful addition to your tribe, Please contact us at bookings@mslaystudio.com and tell us a bit about yourself!